First few visits were for installations of Tire Rack orders on non-Japanese cars, and my impression was that the shop was clean, courteous, very professional and honest. After I got a Toyota, I knew exactly where to take it. Since then, I have my high-mileage car in for a variety of minor and not-so-minor service / maintenance, and I continue to be impressed. I have unreservedly recommended the shop to several friends and acquaintances.