Reviews

2/21/2018 Nick Mattos Auto Japan will go the extra mile to get your vehicle running at its peak as they did my Mazda Miata!
2/15/2018 Dan Hartmann Quick service, extremely friendly people and the final price was under the original estimate. I left in a much better mood than I arrived with. My next problem will be sent or brought to them to fix. 😉
2/3/2018 Kathy I just had some routine servicing and some troubleshooting done at Auto Japan. I’ve been driving Toyotas for over 44 years, and this was the best car maintenance/repair service experience I’ve EVER had. EVER. From the first phone call to the delivery of the bill, Vaughan and other Auto Japan staff were friendly, knowledgeable and efficient. Vaughan took me on a test drive to check out a couple concerns I had. He was thorough and also careful to explain both what he was doing and what conditions might cause problems like the ones I had reported. (I was charged nothing for his test driving time.) When we returned to the shop, Vaughan spent time doing some computer research to see if he could find any service bulletins on my year car that might have some bearing on what he’d been testing. He did find one and spent a good deal of time explaining to me what situations might occur as a result of the potential problem, and he laid out in detail what options I had for responding to the situation. After this and hearing similar conversations with three other customers in the waiting room, I was convinced that Vaughan must know every single thing there is to know about Japanese autos. His explanations were thorough and educational. I must say that I've never had this level of kind, thorough, expert and supportive treatment at a dealer’s. I can’t recommend Auto Japan highly enough.
1/31/2018 Emily Marshall Third time in for my oil change and maintenance. As before great service! I'm never ever going back to the dealership maintenance department. Thank you
1/24/2018 Tor Grotting This may be a copy of what I already tried to send but somehow the computer failed and then came back to normal operation. You have always given me excellent service and I will always use your service because you are reliable and get things fixed.
1/16/2018 Ronald Retana my truck started missing and the Check Engine light came on. I had it towed to Auto Japan after Vaughn told me not to drive it . The problem was diagnosed and I had my truck back in short order . Thank you Vaughn for another great job--the best mechanic in Santa Rosa!
1/14/2018 Mary Bishop Excellent service and a great staff. Everything was done in a timely fashion.
1/12/2018 Dale And Nandina Koontz As always, service at Auto Japan is efficient, economical and stress free. Don't know what we would do without you!
1/12/2018 Mary Oakander Always good service and security in knowing my car is well cared for. Thanks.
1/11/2018 Tamara Murrell Excellent top notch service. Local family business.
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