Santa Rosa Auto Repair

Call Us!(707) 575-0100
Mon - Fri: 7:30 AM - 5:30 PM
5

I have been taking my car and my wife's car to Vaughn at Auto Japan (formerly Supreme Foreign Auto) for many years now. Vaughn is very professional and his techs are as well. You get the feeling that they really know what they are doing and they very honest. They have a very nice waiting room and very good service. They are always willing to give you a ride or pick you up when needed. Like the first review says "they are not the cheapest in town" but you will never get work you don't need or overcharged, it is worth it you get what you pay for. I highly recommend Auto Japan as a place to get A++ honest and friendly service.

5

Wish I had found Auto Japan sooner, instead going the dealership for service. After they kept finding expensive repairs that began to sound fishy to me, I finally got Vaughn's name from a friend. What a difference! They are so careful to detect what is really going on and make sure to only provide the services you need... not a bunch of extras that will pad the bill. The place is immaculate and the attitude there is about respect, honesty, and service. Not slogans and fancy accessories. Really nice people (Vaugh's lovely 87 year old dad is there each to day with a smile and readiness to help out), exceptional dogs working the office, in a place you can trust. I'm sorry the previous reviewer's experience was less than perfect. To date, I've been overwhelmingly impressed and happy with their service. (And they treat their employees very well, I happen to know: another reason to choose Auto Japan.

5

Based on previous Yelp reviews I took my 2010 Lexus to Auto Japan to have them do a variety of services that I wanted done on it. I am extremely anal when it comes to my cars and will not leave them in the hands of just anyone, nor am I a big fan of the service departments at dealerships. When I went in I was greeted by Vaughn, the owner, and told him what I wanted done. I brought a list with me, and he went over each line with me and double checked at the end. He took the time to make sure he captured exactly what I wanted done and made me feel very comfortable leaving my car in his hands. You can tell right away that they really know what they are doing at Auto Japan and that they are all seasoned and knowledgeable mechanics. Everyone was very polite and courteous, and the customer service was top notch. When I picked up my car the same afternoon Vaughn, again, went down every single item they did on my car, ensured that it was done to my specification, and even took the time to review my future needs with me. And for all the work that I had them do I was shocked how incredibly fair the pricing was. I would have expected it to be more costly. My car was returned to me in perfect condition, with everything I'd wanted done carried out to the letter! I could not have been happier and will definitely be taking my car to Auto Japan for all its future needs. Finding a truly good and honest mechanic is a rare thing these days, and I would recommend Vaugh and Auto Japan to anyone with an import car.

5

Vaughn is amazing. He knows cars and he's very honest. We have been taking our cars here for many years and have never had a problem.

5

Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone there makes you feel like family. They are very thorough in explaining what the problems are with my car. Being a female, it's important to know that they are being upfront with me. Vaughn has gone the extra mile for me on a few occassions. We have two trucks and one Acura, he works on them all. If integrity is important to you then Auto Japan is the place to go.

5

Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone there makes you feel like family. They are very thorough in explaining what the problems are with my car. Being a female, it's important to know that they are being upfront with me. Vaughn has gone the extra mile for me on a few occassions. We have two trucks and one Acura, he works on them all. If integrity is important to you then Auto Japan is the place to go.

5

Absolutely THE MOST skilled, honest, diligent repair shop I have encountered in my 60 years. My old Buick had big problems (my wife has a Lexus, hence my entry there). Vaughn read the codes and fixed what they suggested. When the repair did not "take," Vaughn gave me a brand new loaner and left me alone with it for three weeks while he drove my Buick daily home and back to further diagnose. It turned out to be a wiring repair more costly than the car's value. In addition to the three-week gift of a loaner, Vaughn "comped" me with additional services well in excess of the cost of the original repair. So if they can't fix IT, they will fix YOU! All other work on our cars timely, excellent, and about half what dealers charge for same services. These guys definitely walk the extra mile ... and it's a long mile! Forget the rest. go to the best: Auto Japan.

5

I've gone to Vaughn for five years now. I go no where else. I trust him. He has earned my trust by giving me solid advice and quality repairs. He has stood behind his work and his parts. He is good for his word. period.

5

Good, thorough service. Cost was average. The owner pointed out an issue with my back tires I wasn't aware of. Will return in the future for other service.

5

Vaughn always does top quality work and with the best customer service.

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