Santa Rosa Auto Repair

Great customer service. Very reasonable.

I took my NIssan in for an oil change and a 'check up', mentioning I had heard a squeak when breaking so I may need new pads. For many auto shops, this would be an open door to call me with the list of, "we found this, and that during the check, and you do need brakes." But nope - I was told my pads were fine, they could eliminate the squeak for a reasonable price if I so chose, and that I will soon need two front tires. No sales pitch, no scare tactics, no pressure. Not only that, but I should be running different (more expensive) oil in my vehicle which they put in at no extra cost to get me going in the right direction. I will be happy to pay the full amount for synthetic oil next time to keep my car happy. Thanks, Auto Japan for a great job, good communication, and excellent customer service.

We are glad that Vaughn is back at Auto Japan in Santa Rosa. We are also happy with the speed and efficiency with which he handled the maintenance and repairs on our Lexus.

Excellent service, very friendly and happy atmosphete

Got me in immediately when car had blue smoke at start-up. Took a very measured approach rather than fix everything that could possibly resolve the problem. Offers sound analysis and alternatives.

They are the BEST!

Got me in immediately when I noted blue smoke on start-up of Infiniti M45. Took a very measured approach to problem rather than fixing everything that could possibly cause the problem. Instead of a ring and valve job (that most mechanics would recommend) we started with an oil change and will probably do a water pump change later. No blue smoke. Love Vonn's analysis and offering of alternative solutions.

Another great experience with Vaughn showing us how to get more miles from our tires! Thanks for your help and advice, Vaughn!

First-time visit with my Subaru Outback to diagnose noise related to engine start. Vaughn gave me a quick overview of the likely causes and an honest evaluation of solutions. He did same-day diagnostics and got a replacement part. Efficient, honest and cordial.

The front office has the most accommodating, nice, thorough, responsive, friendly and professional staff I have ever encountered. It is actually a joy to take my car there. I am always pleased with the work that is done. They all seem to go out of their way to insure that the customer is satisfied.