Santa Rosa Auto Repair

As always, when my check engine light went on, I drove straight to Auto Japan and felt completely confident about leaving it for diagnostics. As my car gets older, it is such a relief to have the professional and courteous staff at Auto Japan looking after it and advising me on what repairs are necessary.

There aren't enough stars for the rating I'd like to give. Two years ago, I was in the market for a really good used car, I had a limited amount of time, and was not finding anything worth buying. Vaughn was inspecting a vehicle that I was about to buy and he warned me that it looked like trouble, and he took the time to show me why. Then he gave me an idea as to how I might find a good car. I followed his advice, and the next week I brought in another car for him to look at. He said something like--this is the best used car I've ever seen for the price. I bought the car, and the concern about finding a good mechanic was a moot point.

Have been a customer of Auto Japan for several years. My ratings remains 5 stars

You all get a five - great service, much appreciated. I'm a little concerned that the idle,( in neutral, no brake pedal, no steering effort) tends to be 1200 rpm ...seems a bit high: my memory was of 500 to 700 rpm? Should i bring it in?

Be sure to thank your mechanic for the excellent job he did. I am very pleased with the work and the service. I feel very fortunate to have your honest and dependable services available.

Always good service, friendly but professional...even when the computer goes down....

The shop is very trustworthy and stand behind their great work. They will even accommodate you in facilitating a ride within a reasonable distance if you have any trouble getting transportation to or from the shop when you have work done there.

Auto Japan is a northern California treasure! Everyone was not only very competent but courteous and helpful. Scheduling exceeded my expectations, and the service was outstanding and less costly than I had expected.

As always, I was favorably impressed by the courteous, professional staff. I know you do meticulous, quality work, and have a VERY honest and trustworthy operation. I always appreciate the clear communication and how things are explained to me. I have trusted you for years and will continue to recommend you to anyone who asks where I have my car serviced.

Exceptional service and customer care, reminiscent of bygone days when auto repair was a source of pride rather than the scourge it usually is now. Auto Japan's mission is to restore faith in and the reputation of the auto repair industry by doing excellent repair work using only OEM parts, standing behind their work with a two-year warranty (!), and treating their customers with kindness, respect, and dignity. The staff is just wonderful. This amazing repair shop deserves six stars! I wouldn't take my wife's and my car anywhere else for servicing.