I received a call from the shop and they seemed very concerned about my displeasure with my experience with the work done on my car. I was asked by Cindy (I hope the spelling of the name is correct) if I would be willing to meet with the owner of the shop to discuss my car. I agreed and went down there this last Monday. The owner met me at the shop and I expected him to jump right into asking me about my car and why I brought it. Instead he was very patient with me. He gave me all his time and let me tell the whole story about my car and why I brought it. He told me that he wanted to refund me my original fee and start from scratch. He also apologized for the shop not dealing with my original issues. I was astounded to say the least. Vaughn, the owner, listened to my concerns and afterwords said that he would like to start over and see if he could resolve my problem. He was very genuine and I felt like I was truly being taken care of from a customer service standpoint. I have to admit, as in my previous post, that my car is rare, and not one their shop will normally see. He addressed that and was very honest with me. He has my vehicle and is going to see if he can address my concerns with my car. I am hopeful the problem will be solved but more importantly I am completly satisfied with the efforts of the shop at this point. I am aware that not every car issue can be taken care of by every shop. Some cars are rare enough that it may take someone who acutally has seen and worked on the car to fix it. However, the efforts made by Auto Japan have far and away exceeded my expectations after what I orignially went through. I worked in the car repair industry for 6 years as a service writer and I always went the extra mile for my customers, even if it didn;t turn out for the best. Sometimes, cars need major repairs, or things get complicated. It's not always straight forward and as a service writer it can get complicated dealing with customers. Still, I expect the fair treatment I used to give, as a customer now, and I feel that this shop has gone above and beyond for me. I never worried about spending money to fix my car. Getting repairs for a low price is not what I'm about. I want value and honesty and integrity, and I'm willing to pay to have my car fixed if it needs it and it's done right. I feel that Vaughn and his team has made me feel like it was just a bad day when I came in originally and they are going to do what it takes to make things right. Thank You! No matter the outcome with my repair, I am greatful and impressed that they took the time to make things right.