Santa Rosa Auto Repair

Peter at the front desk was very nice and helpful. We have an older Lexus that had an engine light come on. They were able to get the car in quickly to diagnose. I appreciated Vaughn Young's candor with us. He sat down with us and went through the problem in easy to understand language and gave us realistic estimate for the time and expense to do the fixes. Ultimately, when we went through all of the fix list, it was his recommendation to scrap the car and buy something newer. He even gave us his buying advice and what criteria he has for used cars-- so helpful.I would highly recommend this business. There customer service was excellent. I felt comfortable and confident that I was in good, capable and honest hands. The facility is clean and professional.

Vaughn and staff have serviced my Honda and Toyota the past three years. I know it's tough to find a good, honest and trustworthy mechanic. Vaughn is straightforward and will let you know what needs to get done now and what will need to get done within the next few months, won't upsell you on stuff you do not need, and is patient in answering any and all questions. They have loaner cars if you need to have major work done too! If you need a lift to work, Vaughn's dad will drive you there and pick you up later if need be. There really aren't too many places that will do that for their customers these days.

All i have to say is that i've been in the auto biz for over 25 yrs and auto Japan. Vaughn and his crew are the most honest and fair priced i have ever seen. Simply the best.....Joe

I was told about Auto Japan by a friend. I asked around and several more people suggested that I take my car to Auto Japan. My initial trouble was that water was getting into the rear spare storage area inside the car. Vaughan took a look with the car on the lift and discovered that there were much more serious problems with a leaking gas tank. The staff were able to locate a used tank and replaced it quickly and efficiently. I appreciated how all the staff that I interacted with were courteous and didn't talk down to me. They were sensitive about finances and worked on important priorities first. The staff helped me figure out a course of action to take over the next months to get my car in great shape without breaking the bank.There are 2 other awesome things about Auto Japan - Vaughan's father, I wish I knew his name, hangs out in the lounge and is very sweet. I waited there for an hour or so while they worked on my car and he was delightful company. I also loved the shop dogs - so friendly and nice to pet. I will definitely be taking my car back to Auto Japan.

Vaughn has been working on my car for a couple years now and they truly do an amazing job. A few weeks ago my power steering column went out on my Lexus and I was left to try and drive without power steering for a week. So horrible. I took it to Vaughn and he said that it would probably be about 2-3K if he had to pull the whole steering column apart but he did some research online, found a recall issue, scheduled the appt with Freeman Lexus in Santa Rosa and they fixed it for free. (Yeah, they were great as well)Bottom line- Vaughn could have charged me and he didn't. He's a great guy and as someone who doesn't trust very easily, I can honestly say . . . I trust him.Thanks again, Vaughn.

Absolutely THE MOST skilled, honest, diligent repair shop I have encountered in my 60 years. My old Buick had big problems (my wife has a Lexus, hence my entry there). Vaughn read the codes and fixed what they suggested. When the repair did not "take," Vaughn gave me a brand new loaner and left me alone with it for three weeks while he drove my Buick daily home and back to further diagnose. It turned out to be a wiring repair more costly than the car's value. In addition to the three-week gift of a loaner, Vaughn "comped" me with additional services well in excess of the cost of the original repair. So if they can't fix IT, they will fix YOU! All other work on our cars timely, excellent, and about half what dealers charge for same services. These guys definitely walk the extra mile ... and it's a long mile! Forget the rest. go to the best: Auto Japan.

Fair and fast service buy friendly staff.

Wonderful people. Very honest about what repairs need and do not need immediate attention. I trust them completely.

Wonderful people. Very honest about what repairs need and do not need immediate attention. I trust them completely.

They did a great job at explaining what was wrong and the steps that were taken to repair. I felt very comfortable with the service.